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Callers number is not given in Voicemail

Suzanne_3076025
SMARTY Rookie
SMARTY Rookie

Since joining Smarty my daughter has rung me several times.  The phone sometimes goes straight to voicemail without ringing at all.  If she leaves me a voicemail I get a text telling me I have a message but when I play it it does not give me her number.,  She recently left me a voicemail when she was ill and as it didn't sound like her I had no idea who the message was from!

She is in my contacts, as a favourite, but I had no idea she had called me....Any ideas?  I never had this with my previous carrier.

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