Forum Discussion
Brand new sim but no service
Has anyone had a similar problem? I've watched every YouTube video possible tried every trick and spent 24 hours on a chat with Smarty. The sim works on other phones in my household but not mine. Sma...
What phone do you have?
Samsung Galaxy S9+
Make sure that the phone is configured to use 4G/3G/2G (auto connect).
If the phone is configured to use only 3G/2G then you won’t have any service because SMARTY have no 2G or 3G network. You also need to enable VoLTE.
My phone is configured to use LTE/3G/4G. Like I said I get 4G with my Lebara sim. Anyway I have gone to Lebara now, literally Smarty has messed me around so much, they were supposed to come back to me regarding the issue, no one has bothered. The guy on the chat keeps repeating the same thing to me. Now I am trying to get a PAC from Smarty so I can transfer my phone number back (again) to Lebara. Ridiculous. I thought it was supposed to be a malarkey free mobile network. Joke.
