App and Website login constantly asks for verification - never remembers trusted devices

[davey_lad]

Why is it that every time I access the website and/or app (Android Galaxy S23 Ultra) I am constantly nagged to enter a verification code (sent via email or text).  This is especially annoying when using the phone app as it explicity it asks if I "trust this device".

Why not just add biometric (fingerprint/face id) support and be done with it?

Does anyone else have this issue?

[Strandloper · Accepted solution]

@davey_lad ,

Please read the numerous recent posts on this type of "issue". 

[MSF]

@davey_lad A quick search will show lots of posts oaths topic as @Strandloper says.

If you have Face ID or Touch ID, the app should be fine on a phone - mine seems to work well with no issues.

[davey_lad]

[the irony of having to verify my identity/browser again to reply to this] 🤣

@MSF yes, just noticed the app does have biometric option in the settings.  Suppose I'm just used to apps automatically asking if I want to enable it when they detect the phone supports it.

I have now seen the various posts complaining about this.. I guess my original search terms weren't up to the task.

[Michael_T]

I started experiencing problems with the iOS app at the last update.  The app has a setting under Security and Privacy option to use biometrics ie FaceID in my case, and despite ticking this option, the app is totally ignoring this and reverting back to 2FA every day.

I have raised this with SMARTY, via chat.  
They say this has been passed to the developers, and they are awaiting a response back.