Forum Discussion
Anyone with a Moto G54 5G/3G cut off
Hi SandraC_2200711 👋
As MSF states you will need 4G to make/receive calls.
In Settings/Connections/Mobile network/4G Calling (found off the tinternet so may be different) you need to see the '4G Calling' option, and it is enabled, as that is the connection option to use VoLTE (stands for Voice over LTE)!
Have you checked this Help page?
https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
Good luck! x
Hi SandraC_2200711 👋
As MSF states you will need 4G to make/receive calls.
In Settings/Connections/Mobile network/4G Calling (found off the tinternet so may be different) you need to see the '4G Calling' option, and it is enabled, as that is the connection option to use VoLTE (stands for Voice over LTE)!
Have you checked this Help page?
https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
Good luck! x
It is a 5g phone. 4g calling not an option. Says 5g/4g. Basically a lot of what Smarty suggests as menu options do not match up with my Settings.
