Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
21-02-2025

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’...
NicolaS_1506339's avatar
NicolaS_1506339
SMARTY Rookie
06-07-2023

Hi, I need to send a text message to my bank to authorise a payment. They use a short code number and my texts are failing. Does Smarty support short code text numbers?

Thanks

JJP2's avatar
JJP2
SMARTY Pro-coach
07-07-2023

 

Hi NicolaS_1506339 MSF 

I am currently on vacation in Phoenix.

Have bought an iPhone 13 mini.

So, having to download and install apps.

I am successfully receiving short code messages with 2 Factor Authentication codes etc whilst installing apps etc. 

  • MSF's avatar
    MSF
    SMARTY Guru
    07-07-2023

    JJP2  Could that be because your service is being supplied by a local network that does support short codes?

    • SmartyTrousers's avatar
      SmartyTrousers
      SMARTY Centurion
      09-07-2023

      Smarty has always supported incoming SMS from (non premium rate) short codes - it's sending to short codes that isn't supported (although there are a few exceptions, such as texting 65075 to request a PAC).

      • MSF's avatar
        MSF
        SMARTY Guru
        09-07-2023

        SmartyTrousers @With respect, customers are more concerned (and have complained more vociferously) about exactly that!

    • JJP2's avatar
      JJP2
      SMARTY Pro-coach
      07-07-2023

      Ah, good point. 

      My Smarty SIM is roaming on T-Mobile USA. Although for data, I am using a ‘US Mobile’ eSIM on the Verizon network. 

      • MSF's avatar
        MSF
        SMARTY Guru
        08-07-2023

        JJP2 I'm obliged to my learned colleague for the explanation.....I rest my case M'lud!