Forum Discussion
Adult content blocked on mobile data...
SimonShuttler wrote:I did wonder whether it might be an issue cos my bank card isn’t a credit card. And the screen before says it needs to be a credit card to confirm I’m over 18.
You've answered your own query. However, it goes on to say the following:
If you don't a credit card, don't worry. Please get in touch with us via web chat where we'll just need to confirm you're over 18 through receipt of valid photo ID such as a Passport or Driving Licence.
Yes I have had exactly the same problem. I tried it 4 times thinking it hadn’t gone through but 4 x £1 deductions have been taken out of my bank account. I did wonder whether it might be an issue cos my bank card isn’t a credit card. And the screen before says it needs to be a credit card to confirm I’m over 18. But if that’s the case, then why was the money taken out in the 1st place?
This happened to me and I haven’t been refunded the amounts! So SMARTY have taken £6 in activation fees that didn’t even work and not refunded the money.
VerityT_2782527 Then you need to web chat with Smarty Support and if that does not sort it, raise a Complaint.
