Forum Discussion
Adult content blocked on mobile data...
SimonShuttler wrote:I did wonder whether it might be an issue cos my bank card isn’t a credit card. And the screen before says it needs to be a credit card to confirm I’m over 18.
You've answered your own query. However, it goes on to say the following:
If you don't a credit card, don't worry. Please get in touch with us via web chat where we'll just need to confirm you're over 18 through receipt of valid photo ID such as a Passport or Driving Licence.
The pending transaction did not appear on my bank statement and I was not charged. My complaint is that SMARTY would not deal with my enquiry, although they requested authorisation for payment. Instead they fobbed me off by telling me to contact my bank even though the problem is with SMARTY.
Then your bank didn't authorise any payment and SMARTY is correct when they request you speak to your bank. Out of interest, what bank/card did you try to use to make said payment?
