Forum Discussion
Adult content blocked on mobile data...
SimonShuttler wrote:I did wonder whether it might be an issue cos my bank card isn’t a credit card. And the screen before says it needs to be a credit card to confirm I’m over 18.
You've answered your own query. However, it goes on to say the following:
If you don't a credit card, don't worry. Please get in touch with us via web chat where we'll just need to confirm you're over 18 through receipt of valid photo ID such as a Passport or Driving Licence.
Yes I have had exactly the same problem. I tried it 4 times thinking it hadn’t gone through but 4 x £1 deductions have been taken out of my bank account. I did wonder whether it might be an issue cos my bank card isn’t a credit card. And the screen before says it needs to be a credit card to confirm I’m over 18. But if that’s the case, then why was the money taken out in the 1st place?
This happened to me and I haven’t been refunded the amounts! So SMARTY have taken £6 in activation fees that didn’t even work and not refunded the money.
VerityT_2782527 Then you need to web chat with Smarty Support and if that does not sort it, raise a Complaint.
SimonShuttler wrote:I did wonder whether it might be an issue cos my bank card isn’t a credit card. And the screen before says it needs to be a credit card to confirm I’m over 18.
You've answered your own query. However, it goes on to say the following:
If you don't a credit card, don't worry. Please get in touch with us via web chat where we'll just need to confirm you're over 18 through receipt of valid photo ID such as a Passport or Driving Licence.
I was born 01/06/1958
Then follow these instructions :
https://community.smarty.co.uk/t5/faq/how-can-i-turn-off-the-adult-content-filter/ta-p/7913
Why have you taken adult content off when It was on
GrahamP_1030224 This is a Community Forum. Nobody here has altered anything on your account as we are not all Smarty employees. You will need to web chat with the Support Team so that they can take a look at your account for you.
