4G speeds atrocious no phone signal either..

[Steve_O_Morse]

Moved from O2 last week because of escalating costs.  PAC Code from O2 instant.  Activated Smarty SIM Thursday and applied PAC to port my number to SMARTY.  Didn't  port next business day as stated. Finally ported this lunchtime.  Despite my area being reported by SMARTY and 3 as being good this pm my phone signal in my property is pants, keeps trying to go to WiFi calling and 4G speeds so slow its laughable.  Not even 1 day and I've decided I'm ditching SMARTY.   I've been robbed.   Porting out as soon as I get myself a new sim.  THOUGHTS.  DON'T JOIN SMARTY. 

[JJP2]

 As the previous Speedtest was old, just did a fresh test :

Again, just because Smarty is bad for you, it doesn’t mean it’s bad for everyone, far from it ! 

[No]

You take a stance of "if it's bad for some, it doesn't mean it's bad for everyone else", and then say something which negates your point by saying "people using words you wouldn't, invalidates their opinion". The facts are, people are having a very poor service while paying the same as those having a seemingly great service. Those experiencing a lesser service outnumber, and have every right to state how poor the service they are paying for is - using any vocabulary they like. Perhaps you should grow up because your behaviour is not that of the adult you claim to be. You're obviously a shill for Smarty, we get it. Hop off the forums and go enjoy your great service and leave the rest of us to state facts of how inadequate the large majority of Smarty's service users recieve is.

[JJP2]

 Ah, another one of the “oh woe is me” posts 🙄

Just because Smarty is poor for you, it doesn’t mean Smarty is bad for everyone, but self centred people keep falling into the trap of “Smarty is bad for me, so it must be bad for everyone in the country !”

Not for me, I get great speeds, as you can see.

Where I live, O2 is dire, but that doesn’t mean of course that O2 is bad for absolutely everyone in the country ! 

Oh, and by the way, an adult using the word “pants” to describe something they don’t like instantly loses credibility with us “grown ups” ! 

[jassingh]

@JJP2 Yeah its one of those things that even doing a 'test drive' of the host network helped flush out potential issues for me (which there were none) - something that people fail/forget to do and then are disappointed later to find out the experience was not what they were 'hoping for'. I think the end of this year will be a big milestone all the UK networks in general with the 3G switch off being wrapped up and what is next in terms of bettering 4G/5G connectivity (hopefully). 

[BobbyBooshay]

I am new to Smarty and i also feel the signal is terrible. I'm gong to port out or just get a new sim elsewhere.

I did make a post but it's vanished.

[PJ]

Same problem with me. I joined 10 day's ago... I'm off back to Giffgaff. Internet so slow... Quicker to walk there.😡

[Postik]

Have just switched to Smarty today.  The 4G connection is laughable.  On a speed test it either fails altogether or I get 1MB download speed.  I checked the coverage map before switching and it showed good connection where I live.

I only wish I had waited to enter my PAC code and transfer my number, because now I have to go through the whole rigmarole of switching back again to Tesco Mobile.

[Bawbag513777]

 1 mb lucky sod. I've a 6.6gb download that's going to take 1 months 15 days 5hours and half a cup of tea. 

[Chalkychap]

Sorry to hear about your poor experience with the Three UK mobile network @Postik. 

The UK mobile operators should be more upfront in their online coverage checkers.
They all hide away in their smallprint, a statement about coverage being a theoretical prediction, and that the actual signal, at any given location, could be different to the predicted coverage (especially indoors).
😔

[Postik]

I just checked the Network status and it says they are working on an issue with masts in this area.  Last updated at 1:45pm today.  I am hoping I am premature in my negativity and perhaps it will be okay,

[PJ]

I've had that message for the ten days since I joined... Good luck m8

[Chalkychap]

Ah, that might explain things - have you tried your SMARTY SIM card in several different locations yet @Postik, away from masts being worked on? 

Three UK (SMARTY's parent) claim to have dedicated 140MHz of spectrum to delivering their 5G service - 50MHz more than any of their UK competitors. Let's hope we get the full benefits from 2025 onwards, once Three have switched OFF their 3G network infrastructure (at the end of 2024).

[WelshPaul]

I've had that network status displayed no matter what post code I use in the Swansea area for 2 years now @Postik. FYI - I have no issues even though the network status says otherwise!

[minipete515]

All this ‘it might be your building’ and ‘a fault in your area’ is rubbish. Similar situation, I thought Virgin price increase was taking the **** so moved to Smarty. Not able to call or message anyone when out in town this morning and now back home either 1 bar or no signal. This is not acceptable - sorry Virgin, can I come back please!

[Steve_O_Morse]

Re PAC number change over, my PAC number change was initiated on Thursday morning last week, 9am, but didn't complete until Monday pm this week.  That in my book isn't next business day, it should have completed on Friday last week. 

Re signal and 4g speeds, I had perfect phone and fast 4g with O2, SMARTY/3 are poor even standing next to a nearby mast and the coverage map showing good indoors and outdoors.

My only issue with O2 was escalating costs.  It just shows that you get what you pay for. 

[Chalkychap]

Well I'd agree @Steve_O_Morse - if you gave your PAC (from O2) to SMARTY before 5pm last Thursday, your number should've been ported from O2 to SMARTY on Friday.

OFCOM's rules say you can claim compensation for each day the port is delayed - 3 days. 

The online coverage checkers show predicted coverage, not actual coverage, at any given location. These coverage checkers are based on computer models, which rely on a number of assumptions to create the models. Maybe your location is one of those places that isn't modelled very well. Did you check for network faults at your location @Steve_O_Morse?  

[MSF]

If speeds in your home are poor, it may be due to the building itself and not necessarily the network.

[Steve_O_Morse]

Not the building.  O2 was perfect on both calls and data.  Its the coverage or a fault which isn't the case, I think. 

Steve, BEng.

[Chalkychap]

Different mobile networks use different parts of the radio spectrum, which they initially purchased from the UK regulator at auction. Some parts of the radio spectrum penetrate buildings better than others. Not all the UK networks have spectrum good for building penetration.

At any given location, one of the mobile networks is likely to provide a better signal than some of their competitors. It seems O2 is the best network at your location @Steve_O_Morse. 

[Chalkychap]

SMARTY have been fine in my experience. Maybe you've been unlucky @Steve_O_Morse.

If you gave your PAC to SMARTY after 5pm last Thursday, then the next working day is this Monday.

Your area could be affected by network faults/issues, which aren't shown in coverage checker. You can check for faults/issues online, using a postcode, at: 
https://www.smarty.co.uk/network-status-checker.