Forum Discussion
4g and 5g Not available
EthanielUK IMHO it's impossible to say. You could possible be in a 'dead' space for mobile signal. Does the new place have a lot of metal in the building e.g. steel joists? - That could effectively place you in a Faraday cage where electromagnetic signals do not penetrate.
Can you check with a friend/family member who uses another network to see if they get a signal in your new place?
At the moment, it's 5G with 2 bars, then it goes back to 4G with 2 bars and lasts around 10 to 15 seconds.
I went to the side of the building outside and had 5G with 3 bars, then it went to 4G with 3 bars. It's the same inside the house, only with 2 bars.
I just don't want to be wasting £55 on an amplifier if it's not going to be any good.
Family will come over eventually. As for friends, I know no one here. I am all alone.
The building is a terrace house converted into two flats. I am on the bottom floor. As for joists and stuff, I don't know.
I was looking at the Nedis mobile signal booster, but I'm not sure yet, as customer support can't decide if it's planned maintenance in the area or if it's just a weak signal in the area. When I checked the map, it's consistent with 4G and 5G, and on the map, I'm sitting next to a white blotch that indicates no signal whatsoever. But thankfully, this isn't the case.
So, Smarty, please tell me what's going on.
EthanielUK While I do appreciate your difficulty, Smarty will perhaps be able to get info about mast works but will not be able to tell you whether you simply have a poor signal where you are.
Ummmm I jist walked to the mast which is 3 mins away 5 mins walking. And i downloaded at 728Mb a second using speedtest app.
I am now walking into city center walking away from mast 6 streets away and its now 101 MB dl speeds, sooo we have a power issue here the signal is weak
EthanielUK Sp, it is likely to be worse still inside your property - as seems to be the case unfortunately.
Hey,
Are you using the SIM as permanent broadband? If so, we strongly advise against it as SMARTY cannot guarantee 100% coverage or a fault-free service. We recommend opting for a broadband provider that can provide such assurances.
Regarding the purchase of a booster, while the decision ultimately rests with you, it may not be effective. In the event that it does not work, SMARTY cannot be held liable.
Coverage may vary depending on factors such as building size and layout, and signal strength can fluctuate over time, which is beyond our control.
While SMARTY strive to ensure the accuracy of the coverage results on the online coverage checker, please note that this information serves as a guide and does not guarantee service availability in specific locations.
Re “Smarty tell me what’s going on please”, this is the Smarty Community Forum, we are customers just like you, we don’t work for Smarty.
You may want to start a webchat with Smarty staff.
It may well be that the top flat is shielding your bottom floor flat from an adequate signal, which is a tough one, as this could also affect signals from other networks too. It may be worth exploring the signal provided by other networks, but buying a £1 SIM card or two and seeing what signal you get, rather than spending £55 on a signal booster that may end up being an expensive doorstop.
