โ09-05-2023 01:25 PM
The call cuts after 2 hours with everyone only on normal call. Any solutions?
โ09-05-2023 01:52 PM
@Tyrone Hang up and redial?
I can't see anything about maximum call duration, but why not web chat the Support Team if it is an inconvenience.
Personally, I don't know anyone I would want to talk to for that long (or who would talk to me) - any my hand would go numb holding the phone anyway!
โ09-05-2023 02:40 PM
โ09-05-2023 04:59 PM
Unless you thinking speaking to my girlfriend is business? Cause she is the only person I call on a daily basis.
โ09-05-2023 05:23 PM
@Tyrone As you will see further down in this thread, it appears to be a limit imposed by the parent company.
There's nothing to stop you ending the call and then dialling again - hopefully only a minor inconvenience.
โ09-05-2023 02:06 PM
I can confirm that SMARTY does indeed have a maximum two-hour call limit at which point the call is dropped @Tyrone
โ09-05-2023 02:17 PM
@WelshPaul I couldn't find a reference to that when I looked - can you signpost us please?
โ09-05-2023 03:38 PM
@MSF It seems it is standard practice at most networks including at Three.
This forum has a reply from someone at Three confirming the call duration to be 2hrs max and standard across all accounts:
https://community.three.co.uk/t5/Network/calls-ending-at-two-hours-time-limit/td-p/9826
Probs just the ways networks choose to monitor network usage like some have silent call detection etc
โ09-05-2023 06:03 PM - edited โ09-05-2023 06:09 PM
I know this because I have had several calls terminated exactly at the 2 hour mark over the 18 months or so I have been with SMARTY (while talking to my sister). It's no big deal, I simply redial and I'm good. Before you ask, NO! I am not using my SIM for business use. Just because it's unusual for @JJP2 or yourself to talk on the phone doesn't make doing so "business use" for everyone else who does. Only the other day I was waiting over an hour in a queue to speak to HMRC. ๐ญ
FYI - Three, O2 and EE have a two hour call limit too. Vodafone used to have a three hour call limit.
โ09-05-2023 06:07 PM - edited โ09-05-2023 06:07 PM
โ09-05-2023 06:11 PM
@WelshPaul Only joking, honestly!! Occasionally manage up to an hour with family members we don't see very often due to distance, but that is about as long as I can take without lying down in a darkened room for a while.
Seriously no offence intended.
โ09-05-2023 06:17 PM - edited โ09-05-2023 06:20 PM
LOL, my sister can talk! It's rare we speak though. Maybe twice a year and that's probably why we both go on and on for a couple of hours. Anyway, I wasn't trying to be argumentative with you or @JJP2. I was just pointing out that some people do make long calls occasionally and that doing so, doesn't make it "business use".
I apologise for any offence caused. ๐