Hi SMARTY Team,
So I thought to use my spare sim your team gave me when I signed up to start my original plan, thing is to add this sim to my current SMARTY account isn’t a simple or well smart (pardon the pun) process as it seems to activate another physical SIM currently a customer must;
- go to the link provided and add a plan via a separate account (like a new customer)
except I’m an existing customer so when I see there’s a big pink button that says sign in to activate.. cause it won’t allow me to use an existing email address on the activation page, I’m thinking “Great! I click this and I add my second SIM number when I log in..
ONLY that currently isn’t an option.
Yes you do have a pop up on the webpage when logged in to ask to transfer or keep the number and you do have an option for a group plan that then asks to manage a device but only asks to order a sim, not add a physical sim a customer already has.
MY SIMPLE & SMARTY FIX
edit the pop up; by adding one question.. after the system can tell there’s another unused SIM when the customer is logged in;
see you have activated a SIM ending in the numbers #### is this a transfer of your number or an addition to add to your account plans?
A) as current (transfer number)
B) keep number but ADD the option to add that number to a Group Plan via the Group Plan page (while customer is logged in) as a switch under the ordering of another sim.
Here’s the reasoning WHY!
NO MORE TEMP SMARTY ACCOUNTS that are secondary to the original account; All customers have ONE account via one email.
NO CONFUSION for the customer; the button that says “sign in to activate” now makes sense for those wishing to use a second SIM.
NO EXTRA WASTE; SMARTY does not need to send out another SIM to an existing customer who already has a SIM they (like myself) wish to use.
SAVES TIME; no need to send an invite or wait on the SIM that would be connected to the group plan.
SIMPLE . EFFICIENT . SMART!
1 Comment
…and to make this point more feasible for current customers.. how about adding in an additional button that;
- Allows for merging an existing SIM number via the Group plan onto on one Account
- then offering to delete or archive the Second Accounts Email Address (Via email to both provided) that is previously attached to the then merged SIM number.
(This then adds a layer of security to both accounts if that button is pressed by accident and the secondary user is NOT the same customer by handling consent before action taken that allows for ease of current customers into the FIX suggested above and is in line with just two SIM numbers under one group plan)
so in this instance the LOGIC would be;
- Group Owner Action: (Presses "Consolidate/Merge
Accounts" button). - System Action: Initiates the merge process and prepares the security check.
- Security/Consent Check: The system sends an email to both the Group Owner's email for Awareness and the secondary user's email address for Consent/Approval.
- Crucial Secondary User Consent: The secondary user must click the acceptance link in the email addressed to their specific account, giving consent to the account management transfer and the deletion/archival of their temporary email address to the other account (this is for the Same Customer) but can Deny (if it’s another customer, who is apart of the group plan).
- Final Merge: Only upon receiving this specific consent is the merge finalised, the secondary email addressed, and the second SIM fully managed under the single primary account.
