Forum Discussion
Plan renewal
The plan renewal should be set by the customer and should be off, It’s not the network place and its dirty under handed trick to rip unsuspecting customers off they know it two.
1 Reply
zulubeeuk You get an SMS text saying auto-renew is enabled, and gives a link to disabling it in the dashboard. It's easy to disable auto-renew via the Manage plan or Payment settings menus, for those that only want 1 month of service.
I would assume many customers expect to pay when their monthly contract is up so their service isn't interrupted. If this wasn't the default, some people may not know about why their service is cut off.
