Forum Discussion

BRIANHE_4590500's avatar
BRIANHE_4590500
SMARTY Rookie
09-11-2026

Lost sim?

When i requested the sim to join smarty the envelope came within days, I've been rather busy with work and haven't set the sim up in my phone.

When I went to do it last night I couldn't find the envelope at home. I will look again but if I cant find it can I request another sim if so how can I do that?

Also would i have to pay for the replacement sim?

Thanks

 

1 Reply

  • ZenovA's avatar
    ZenovA
    SMARTY Motivator
    09-11-2026

    BRIANHE_4590500​ If you haven't activated the SIM yet, in your SMARTY app or dashboard, click "My SIM hasn't arrived" and follow the steps. Help article here for more details: I have not received my SIM card | SMARTY Help Centre.

    If you have already activated it, you can get a new SIM through this link. If that link does not work, you can access the menu through the dashboard and then Account settings > Manage plan > Replace SIM. Help article here: How to replace your SMARTY SIM | SMARTY Help Centre.

    Getting a replacement SIM has no fee. When you request a new SIM, the old SIM will no longer work anymore, either when you request it or when you activate the new one, whichever option you chose when requesting it.