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PeterMe_3435531's avatar
PeterMe_3435531
SMARTY Pioneer
24-03-2026

How to add a replacement sim to groups

I need to check a replacement sim but only have a dashboard for my sim. and the telephone number of the new one.  I don't want to activate the replacement sim in case it deletes my inuse account. Can I open another dashboard on the phone it is intended for even if my dashboard is registered to the phone?

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    25-03-2026

    PeterMe_3435531​ I am not clear what you mean here. A Replacement sim is usually sent out when you report your sim as lost/stolen/broken. You then need to activate it before it can be used.

    Are you referring to another sim that you want to activate as an additional sim? A telephone number is allocated when you activate the sim.

    You can form a Group and have a second sim as a 'nickname' sim using the same email account: 

    https://help.smarty.co.uk/en/articles/5723752-what-is-a-nickname-sim