Forum Discussion
Wrong number still showing in messages after port?
7 Replies
All sorted, thank you
Okay @Shahram_1840045, I'd try turning OFF the "Chat features" option in the Messages app on your handset.
Turning OFF "Chat features" avoids using Google to send your text message, and uses the SMARTY network instead. It appears Google are still using the SMARTY number initially allocated to your SIM card, before you transferred your number over to SMARTY.
Please can you tell me how and where you modify the chat features doing this?
You don't need to turn off chat features completely but switching it off the back on normally solves the problem.
Android phones all differ slightly so the process might be slightly different depending on your phone
1. Go into the Messages app
2. Press the icon at the top right
3. Select Message Settings
4. Select General
5. Select RCS Chats
6. Turn off the "Turn on RCS Chats" option then switch it back on. Wait a few moments and the number should update.
Another thing to check is the phone number linked to the SIM:
1. Go into the Messages app
2. Press the icon at the top right
3. Select Message Settings
4. Choose your Smarty SIM (the name may be Smarty, Three, or something generic like SIM 1)
5. Near the bottom, correct the phone number if it is wrong.
What handset are you using there Shahram_1840045?
My wife has the same problem could you supply the instructions in how to turn this off.
