Forum Discussion

PaulFar_1859400's avatar
PaulFar_1859400
SMARTY Maverick
14-02-2023
Solved

Wrong number on my dashboard

Good morning everybody, my number eventually ported over this morning over 20 hours late ! 
But the old Smartie number is still showing on the dashboard, and when I go into my settings, it is still showing as my phone number which just isn’t correct ? I’ve got to say I’m frustrated by all of these that I’ve been going on  🤦‍♂️

  • Rebekah_150's avatar
    Rebekah_150
    14-02-2023

    Hey  PaulFar_1859400 

    We definitely want to take a look into this, if you can please get in touch with our chat team we can check your account https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm

3 Replies

  • gailhat_1918011's avatar
    gailhat_1918011
    SMARTY Pioneer
    25-03-2023

    Hello having same problem ported number over fine but showing wrong number on dashboard. contacted advisors and was told it would be passed to team and they would deal with it. Still hasnt been sorted. Thanks

    • JaneThi_1940446's avatar
      JaneThi_1940446
      SMARTY Pioneer
      25-03-2023

      I have exactly the same issue, it also won’t allow calls to me or texts to be sent to me from anyone on another network. Is yours the same? 

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    14-02-2023

    Hey  PaulFar_1859400 

    We definitely want to take a look into this, if you can please get in touch with our chat team we can check your account https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm