Forum Discussion
Wrong number displayed
When I message certain people, the number originally allocated to me by SMARTY displays, no matter what I try.
I am trying to follow the advice given on here, but still it persists.
What can I do?
1 Reply
Hi Stuart,
Please try the following :
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My iPhone is displaying the wrong number when texting/calling?
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Go to Settings > Phone > My Number, and make sure the right number is showing. If it isn't, please update the number.
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Go to Settings > Messages > Send & Receive and tick/untick the correct number
The same process is for Facetime.
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Go to General > Reset > Reset Network Settings.
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Restart your device.
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My Android is displaying the wrong number when texting/calling?
We have a few things to try for Android devices, check them out below:
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Go to Settings > About Phone > My Number and edit to the correct one
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Go to Contacts > 'Me' or 'My Card' and edit the number to the correct one
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Reset Network settings - go to Settings > General Management > Reset > Reset network settings
(Note: This won't delete any personal data such as photos, contacts etc, but you may need to re-enter Wi-Fi passwords again for saved connections)
If your device still continues to display the incorrect number, we recommend contacting the manufacturer who can advise further. Alternatively, completing a factory reset is a known fix, however, be sure to back up your data first as it will erase all content from the device.
Natalie
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