Forum Discussion
Wrong mobile number
Hi, I ported into Smarty a few weeks ago from o2. My calls are OK, however I have been advised today, that when I send a text message it is showing as being send from a completely different number. Can anybody advise me how I can fix this. Thanks
2 Replies
TracyMa_4222796 In addition to helpful advice from GordonK_4213188 , you may find that the Settings in your phone show My Number as the temporary number assigned to your sim when you first activated it.
On an iPhone, you can go to Settings>Mobile Service>SIMS>My Number and change it manually. Sorry, but can't advise on Android as I have never used one.
Again with an iPhone, if the above doesn't work, then a Network Reset usually will but it can lose some settings on your phone.
Have you got more than one active Sim in your phone. If its an Android phone try Settings - Connections - Sim Manager.
The reason I ask is that as someone whose Android phone can accept 2 Sims I'm aware that if you have 2 active Sims you can set different Sims as the preferred choice for calls. texts and data. If you have 2 Sims in there try removing the non Smarty sim and see if that resolves the issue.
Otherwise you can contact a Smarty agent by going to the contact us link below your dashboard which takes you to the Contact Us Web Page Scroll down to where it says 'How To Get More Help' and there is a button labelled 'Start A Web Chat' which enables you to web chat with a Smarty support agent (we're all just customers like you on this forum). Web chats are available from 8AM to 8PM.
As someone who has worked in a tech support call centre for land line and ADSL Broadband services I would advise that the best times to try and avoid if possible are around 12 to 1PM which is dinner break time and 4:30 PM to 7 PM when people are getting home from work as that was when the phones lit up for us.
