Forum Discussion

brianseales's avatar
brianseales
SMARTY Pioneer
29-03-2023

Wrong activation

How daft is this. SMARTY sent me two sim cards. I put one in my phone and they activate the other one. What rubbish is this.

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    29-03-2023

    What activation process did you use? Were you required to input the number; is there any chance of an error there?

    If someone at Smarty made an error, although I can understand that it is inconvenient and frustrating, I'm sure that it can easily be sorted with a web chat to Support Team.

    .....Or can you use the sim that has actually been activated?

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    29-03-2023

    Wow, not a great start brianseales.

    Does the wrongly activated SIM work? 
    Did you particularly want the number assigned to the inactive SIM?