Forum Discussion

robertc_3189722's avatar
robertc_3189722
SMARTY Commentator
10-06-2025
Solved

WiFi Calling fails June 2025

Unable to make wifi calling from phone, it has worked fine since January 2025 - same phone - same internet company. Contacted wifi provider no issues on line. Now reaching out to smarty gang. Have latest IOS update, have restarted the phone. Any ideas ? thank you 

  • WelshPaul's avatar
    WelshPaul
    10-06-2025

    Apple has just released carrier profile 64.2 which fixes the issue. 

    Go to Settings > General > About and you should get a popup allowing you to install the new carrier profile.

  • MartinG_2971265's avatar
    MartinG_2971265
    11-06-2025

    This has worked for me. Settings > General > About > Network Provider now updated says "Three 64.2". Rebooted the phone and now Wi-Fi calling is back up and running. Thanks WelshPaul without your help I'd still be in limbo!

  • GuyHarte_951807's avatar
    GuyHarte_951807
    11-06-2025

    Thanks Paul. Spent an hour with Smarty help yesterday to try and resolve.

18 Replies

  • WelshPaul's avatar
    WelshPaul
    SMARTY Centurion
    10-06-2025

    Apple has just released carrier profile 64.2 which fixes the issue. 

    Go to Settings > General > About and you should get a popup allowing you to install the new carrier profile.

    • MartinG_2971265's avatar
      MartinG_2971265
      SMARTY Pioneer
      11-06-2025

      This has worked for me. Settings > General > About > Network Provider now updated says "Three 64.2". Rebooted the phone and now Wi-Fi calling is back up and running. Thanks WelshPaul without your help I'd still be in limbo!

    • MikeWad_1157500's avatar
      MikeWad_1157500
      SMARTY Pioneer
      25-06-2025

      I have 64.2 installed but still no wifi calling

       

      • MSF's avatar
        MSF
        SMARTY Guru
        26-06-2025

        MikeWad_1157500  Mobile calls were down yesterday so perhaps wifi calling could not connect?

    • SimonCa_2646313's avatar
      SimonCa_2646313
      SMARTY Pioneer
      10-06-2025

      Thanks mate. I’ve just installed it.

  • WelshPaul's avatar
    WelshPaul
    SMARTY Centurion
    10-06-2025

    10th June 09:00 - 3UK and Apple technical teams have identified the issue with Wi-Fi Calling and are now working on a fix. Thank you for your patience, and we’ll continue to keep you updated.

    17:00 - 3UK technical teams continue to with Apple to work on resolving the issue.

    15:00 - 3UK technical teams are working with Apple to work on resolving the issue.

    13:00 - 3UK technical teams are continuing to work on resolving the issue.

    11:00 - 3UK technical teams are investigating the issue.

    • MartinG_2971265's avatar
      MartinG_2971265
      SMARTY Pioneer
      10-06-2025

      I noticed this on Sunday 8th June. Good to see Three and Apple are working to resolve it.
      Are you saying it only affects iPhone, and is working okay on Android??
      I'll give you until the end of the week if it's not fixed by then, I'll ditch Smarty/ Three.

      • MSF's avatar
        MSF
        SMARTY Guru
        10-06-2025

        MartinG_2971265  You may be missing a point here. The people who have written on this thread are not Smarty employees. When you say "I'll give you until the end of the week..." Smarty themselves will not necessarily even see that.

        You also need to be aware that Smarty do not run Three, but vice versa and so they have little say. Are you also certain that other networks are not affected? Strikes me as fairly major if Apple are involved.

  • SimonCa_2646313's avatar
    SimonCa_2646313
    SMARTY Pioneer
    10-06-2025

    Thank God for this message, I’ve been messing around with the roof and everything. Do you think they would send you a message or something to let you know there’s a problem with Wi-Fi calling. That’s it. I’m off. I’m out of here. I’m gone. I’m going back to a big network

  • LouiseF_2024411's avatar
    LouiseF_2024411
    SMARTY Enquirer
    28-07-2025

    Hi - did you manage to solve the issue? I am having the same problems and smarty customer service have been utterly hopeless…