Forum Discussion
Why is my account paused ?
EdwardF_1998962 As you are posting on the Community Forum, we don't have access to your personal details and so cannot answer.
I suggest a web chat with Support Team who should be able to sort it out for you.
6 Replies
Why my account is paused
Lajrani2013 We don't know! - That's because we are Forum Members - customers just like you.
Ask Support Team via a web chat. Alternatively, check your account dashboard both in the app and also via the web page.
Lajrani2013 - Sorry if I did not make that clear in my earlier post on this thread - the one before you asked the question.
Why my data plan has been paused?
SumanKc_2081822 Please see my reply to this question when it was originally asked.
don't forget that we are not smarty - we are customers like you and cannot check out your account.
EdwardF_1998962 As you are posting on the Community Forum, we don't have access to your personal details and so cannot answer.
I suggest a web chat with Support Team who should be able to sort it out for you.
