Forum Discussion

Chantel_1705115's avatar
Chantel_1705115
SMARTY Rookie
26-01-2023
Solved

Why am I getting an email to renew my plan when I just paid to renew my plan?

  • Smally's avatar
    26-01-2023

    Hi have experienced the same issue. it's an automated email that sometimes is delayed if you have renewed your plan and its all up and running. just ignore the email.

3 Replies

  • Smally's avatar
    Smally
    SMARTY Maverick
    26-01-2023

    Hi have experienced the same issue. it's an automated email that sometimes is delayed if you have renewed your plan and its all up and running. just ignore the email.

  • MSF's avatar
    MSF
    SMARTY Guru
    26-01-2023

    If your dashboard is showing the new plan, it would be worth contacting Support via web chat so that they can look into this for you.