Forum Discussion

Slkirb's avatar
Slkirb
SMARTY Rookie
23-04-2026

What is happening?!

I went onto the smarty website a couple days ago. Ordered my sim, set up my plan and requested a pac code from the old provider which I then put into the smarty website as it asked for the pac code. I then set up an account on smarty and I’ve had my sim delivered today. Problem is it’s saying awaiting number on the main dashboard and I’ve just had an email saying a replacement sim is on the way…I didn’t order a replacement sim?! I only got my new smarty sim through the post today. So 1. How do I activate if it’s not giving me the option to and 2. Which sim do i activate? The one I have or the replacement sim I never even ordered? 

so confused! 

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    24-04-2026

    Slkirb​ A web chat with Smarty Support is the way to go I think.

    • Slkirb's avatar
      Slkirb
      SMARTY Rookie
      24-04-2026

      Thank you. I’ve done just that this morning. The replacement sim was apparently an error on their part but now I’ve got to discard the original sim and activate the replacement when it comes. Fingers crossed it works! 

      • MSF's avatar
        MSF
        SMARTY Guru
        24-04-2026

        Slkirb​ It's a bit of a pain when things don't work properly, isn't it? At least you have had the problem acknowledged and hopefully it will all be sorted soon. Good luck!