Forum Discussion

SeemaTu_2039304's avatar
SeemaTu_2039304
Team SMARTY
14-06-2023

[We Value Your Feedback] Share Your Experience with Our Login and Authentication Process

How are you finding our login and authentication process? Share your experience and any difficulties you faced in particular. Here are a few key points we would like to know: Overall exper...
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Decembersangel's avatar
Decembersangel
SMARTY Motivator
16-06-2023

It's a bit of a ball ache when you have to enter the text verification code almost weekly (even when the 'remember this browser' box has been ticked every time) and this is even more annoying, if like me, you have a phone where the battery dies somewhere around 60% charge and you forget to charge it and so this isn't great  .  I can't remember if you can request this code by email as a second option but if not then THIS needs to be an added.
The only other thing that is a bit 'MEH' is that when I login to the SMARTY Community website and get the 'verification text' page it then takes me to the SMARTY dashboard and if the 'Ask our Community' (grey box)  in the feed doesn't show (and it hasn't in mine sometimes) then this needs to be added into the menu options so it can be navigated to in another way (otherwise I have to close the page and then re-click on my saved shortcut for the Community page).

This is all done on a laptop using Windows 10

SeemaTu_2039304's avatar
SeemaTu_2039304
Team SMARTY
27-06-2023

Thank you for bringing this to our attention. We appreciate your feedback. I'm pleased to inform you that our team is actively working on improving Remember this browser feature to enhance the overall user experience. . Currently there is also option to request this code by email in addition to SMS however we will explore options how can we make it easily accessible . We are committed to providing the best possible experience for our customers, and your feedback is essential in guiding our efforts.