Forum Discussion

JamesSmi_405477's avatar
JamesSmi_405477
SMARTY Maverick
22-04-2023

VoLTE calls are inaudible to the recipient

Hi. I have a Samsung A52 5G in an area with 5 bars of 4G coverage.

However, whenever I make outgoing VoLTE calls, most of the time the people in there other end can't understand me because it's garbled. I have to turn off VoLTE to make a call. This isn't sustainable if the 3G network is being turned off 

Why is VoLTE on 3/Smarty so bad? What could be the root cause? I've never had this issue with other operators.

6 Replies

  • Wilsiano's avatar
    Wilsiano
    SMARTY Enquirer
    08-05-2024

    Did this ever get resolved? I'm currently having this issue 

  • ROBERTW_1913602's avatar
    ROBERTW_1913602
    SMARTY Pioneer
    07-08-2023

    I'm having the same problem as well.

  • Ruky_0329's avatar
    Ruky_0329
    SMARTY Pioneer
    21-07-2023

    I'm having the same problem.

  • KevinBu_1727867's avatar
    KevinBu_1727867
    SMARTY Maverick
    15-05-2023

    At least your devices are offering volte. My Moto 62 62 5g has only just started using WiFi calling but 4g volte no no. Anyone interested just buy a pay as you go sim from EE pop it in and instantly you see volte, as ee is the only operator to offer a flawless volte service for its pay as you go. Most networks pretend they offer it but in reality only for the pay monthly and then only to handsets they provide. One sure way to know regardless of what people tell you is that if you dont see volte 4g calling then it's not 4g calling. Laughable is how many people have 5g handsets that when they make or receive a call the internet becomes useless because of no volte handover. Replicate by running a speed check whilst making a call, sorry to burden anyone with this issue but it's a utter nonsense that the regulator has not forced this. The very reason that ee has given free data even when your pack runs out is because it saves them money having calls still carry over volte and RCS not breaking.

  • JulieCa_1251663's avatar
    JulieCa_1251663
    SMARTY Pioneer
    15-05-2023

    I'm having the same problem 

  • MSF's avatar
    MSF
    SMARTY Guru
    22-04-2023

    On the off chance, can you try your sim in another phone?