Voicemail issue

Hello, you say that "You can change your name recording whenever you want in your mailbox settings." - please can you explain step by step how to do it? I called 123 and selected option 4 to change mailbox settings but there's no option to change the name! I used the chat and was told once the voicemail is deactivated I'd then be able to set it up again from scratch after 2 hours but it didn't work. When I contacted them again they reactivated it for me but it still has the same settings that I can't change! I spoke to several advisers so far and nobody seems to be able to help with it..! Not good, Smarty...

Hello, you say that "You can change your name recording whenever you want in your mailbox settings." - please can you explain step by step how to do that? I called 123 and selected option 4 to change mailbox settings but there's no option to change the name?? It's driving me crazy and the chaps in the chat have so far been unable to help me with that, and I've spoken to several now...

I'm not sure voicemail setup works this way, if you've switched your number to SMARTY.
I wasn't able to setup my voicemail this way after switching my number to SMARTY.

Thanks for the answer, but if it was that simple, I wouldn't have asked the question here.