Forum Discussion

BWard_1783021's avatar
BWard_1783021
SMARTY Pioneer
31-01-2023

Voice mail

My phone shows 7 new voicemails but there are no voicemails when I check. How do I get rid of this false information?

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    13-02-2023

    Have you tried powering down the phone and then powering back up after a minute or two?

    • BWard_1783021's avatar
      BWard_1783021
      SMARTY Pioneer
      20-02-2023

      Thanks for the reply but powering down doesn’t solve the problem 

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    13-02-2023

    You could try asking SMARTY to deactivate your voicemail.
    Do this via the web chat team, who are available from 8am-8pm 7 days a week.

    Get in-touch online at https://smarty.co.uk/contactus, and look for the green chat icon (usually in the bottom right corner).

    After you've deactivated your voicemail, leave it off for a few days, and then ask SMARTY to re-enable voicemail on your account - good luck BWard_1783021.