Forum Discussion
Visual Voicemail
Hi Michael_T
Thank you for being one of our first customers to join our community!
Sadly, at this stage, we do not have any plans to introduce Visual Voicemail, although if we choose to implement this in the future we will be sure to let you know!
Best wishes,
LouisK
It's about time the networks in the UK implemented some of the basic functionality you can get in other countries. Visual voicemail has been around in the US for years.
Matthew_1445656 ..and how much do they pay for a one month contract with no strings? If the main, expensive networks in the UK do not offer it, I cannot see the value-for-money networks like smarty being in a position to offer it.
Why is it so important? Isn't it just important that you know what the message was?
I have just moved to Smarty bringing my family’s plans across too. I just assumed visual voicemail would be available as I have had it with every network provider for the last 10 years. If this isn’t introduced then I don’t think I’ll be staying very long, it’s not the innovative network it claims to be and the chat only customer service is dire.
DaemonB_2706859 Not sure what any of us can advise here really. If that feature is important to you, then unfortunately I suppose you will need to move to a network that does offer it.
While I take your point, the fact is that for many of us it is not important and we are satisfied with the service provided t a very reasonable price without being locked into a long contract.
Sorry, thought this was the Smarty Lab forum for new smarty content ideas. Visual voicemail is something I suggest is reconsidered.
Without this there is also no way to retrieve deleted voicemails, as unlike other providers there is not an option to listen to recently deleted when you dial voicemail.
This might not seem that important but trust me it becomes a lot more so when someone dies and there is no way to retrieve their last message.
I’ve gone round and round with the terrible customer service about this as they keep telling me to check the visual voicemail, which isn’t even a service they offer.
SarahW I do understand your disappointment in such circumstances.
However, it's not like Smarty ever advertised that this service was available, to be fair.
This may be a cost issue - I'm not sure. If it is, then it's important to realise that this company is pitched at customers who want a no-frills, no long contracts, reasonably priced service.
Thank you for feeding back on this matter Louis. I am disappointed to hear that you have no plans to introduce this, given the 3 infrastructure in other countries does have this feature, and many competing UK networks also have it. I’ve seen many posts from people on 3 network (and MVNOs running on it) who are equally disappointed with the lower spec voicemail service on offer…so, perhaps something for future consideration to bring the standard up to other networks?
