Forum Discussion
Very slow 4 and 5G speeds
MSF The coverage checker states excellent 4G indoors and outdoors and coverage for 5G, which is the same as o2 state.
This morning I'm in a major city(Nottingham) and the speeds are woeful, 4G is bouncing between 2.5mbps and 6mbps, 5G isn't getting above 1.1mbps, i have dropped in to a Three store and they gave me a "test" sim which shows vastly better speeds 4G 60mbps and 5G 115mbps, same network yet vastly difference speeds.
Now i do understand that MVNO's are usually slower than the parent network, it was the same when i was with Virgin before being migrated to o2, however the speed difference was not as much it was maybe 10 to 15%.
So looks like I'm staying with o2 (i wasn't motivated by price to move as my rolling o2 deal is really good)I'm so glad I didn't move my number over and cancel my o2 service.
NOS911 Fair enough then.
The only thing I don't understand - if you had decent service on a good deal and weren't motivated by price.....why move at all in the first place?
I have been with Virgin/O2 for years and the decline of their customer service is getting tiresome, so I decided to try another network, I guess I'll have to try others.
DavidB-3335558 Thanks for the reply, I'm going to check the ofcom checker and see what it says.
NOS911 I am going to risk 'jinxing' everything here.
I have been with Smarty for a few years now and it has been fine. That means that I haven't needed customer service very often - that is one of my main measures of how good the product is.
It is perhaps telling that you needed customer service at virgin/O2 often enough to notice the decline.
MSF I haven't had much need to contact Virgin/o2 customer service but on the occasions i have its been a rather unpleasant experience, its taken a full year for them to change the address on my account and that's why I'm looking at moving.
The service itself has been pretty much flawless, but that doesn't outweigh the declining customer service and their inability to do the simple things like change/update address details.
