Very Disappointed with Smarty !!!!

I already have one number, i then purchased another sim & paid the £18 data deal, the sim didn't work in my phone & was told I had to wait 24 hour for a number allocation, when I received the number i still couldn't activate, & was told I had to order a new sim again, the webcam was not helpful at all, I have now cancelled the sim & asked for a refund & when my other number runs out I will not be renewing 😡😡