Forum Discussion

AbdulHa_1758822's avatar
AbdulHa_1758822
SMARTY Maverick
22-12-2022

Upload speed 5g 4g

I have a pixel 6 pro and in an area covered by 5g. My download speeds are extremely fast but struggling to get passed 1mb on upload. This is the same wether I'm on 5g or 4g.

How can I improve my upload speed? 

12 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    27-02-2023

    Chalkychap  I was merely signposting to the article which explains that 5G speeds in the UK may not be what people were led to expect.

     

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      27-02-2023

      Okay thanks MSF .
      The reply posted by AbdulHa_1758822 suggested they hadn't looked at the online article by ISP Review, about 5G network performance.

       

      • AbdulHa_1758822's avatar
        AbdulHa_1758822
        SMARTY Maverick
        24-04-2023

        Hello sorry about the late reply. There is no need for me to read the article. I've already stated that download is reasonable at over 100mb but upload speed of less than 1mb is just not acceptable. Like I mentioned reading an article of 5g is irrelevant if my upload is as slow as I stated. 

        I'm sure you can accept that the speed is slower than what is acceptable so please try to help resolve the issue rather than say have I read the article.

  • Nathan's avatar
    Nathan
    SMARTY Moderator
    28-02-2023

    Network speeds can vary drastically that is expected. However seeing that your upload is no way comparable to your download is strange.

    I would just like to know what tools you are using for speed testing and if you get the same results from different tests. 

    Without testing the device I could only suspect that this may be a firewall/data restriction on the device. Can you ensure that your device is not putting data caps on upload and potentially try a different speed testing service.

    Low upload speeds would be more apparent when video calling. If you can test that and are able to communicate via video call that would suggest to me that your upload is in fact a lot higher than you suspect.

    If you haven't done so already please reach out to the web chat team for some trouble shooting.

     

     

  • BrianPai_181111's avatar
    BrianPai_181111
    SMARTY Pioneer
    27-02-2023

    I am exactly the same, see no-one can help.

  • BrianPai_181111's avatar
    BrianPai_181111
    SMARTY Pioneer
    27-02-2023

    Went onto their support and answer was expected upload speed on 5g is 50mbps but that was it - no help offered at all.

    • AbdulHa_1758822's avatar
      AbdulHa_1758822
      SMARTY Maverick
      27-02-2023

      Without reading the article I'd like to add today I'm getting less than 2mb download. Uploads is a mere 0.5mb. 

      Why is it soo bad, surely you don't expect customers to expect this level of service. This is extremely bad. 

      • MSF's avatar
        MSF
        SMARTY Guru
        27-02-2023

        Don’t forget that your speeds can be greatly affected by buildings or geographical features e.g. being ina valley.

  • peppebi's avatar
    peppebi
    SMARTY Rookie
    06-03-2023

    Same problem here. Download speed is very good, network reliable and no issue. The problem is upload. In the best case scenario I can get 2mb, more likely around 1mb.