Forum Discussion

DeniseC_3224043's avatar
DeniseC_3224043
SMARTY Pioneer
03-04-2025

Unlimited broadband?

I’ve just joined smarty and took out the unlimited broadband  plan at £20. It is now saying 2 weeks in that I’ve used my data 39gb. How can this be if it’s meant to be an unlimited plan?

4 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    04-04-2025

    DeniseC_3224043 Just a heads up - it is unlimited mobile data and not broadband. It may not be as reliable as true broadband and that is why Smarty say that you should not rely on it as a replacement.

    I agree with SmartyTrousers  in that it ismost likely telling you what you have used thus far.

  • SmartyTrousers's avatar
    SmartyTrousers
    SMARTY Centurion
    04-04-2025

    DeniseC_3224043 By the sound of it, it’s just telling you that you’ve used 39GB of data so far, which is totally fine, as you are allowed to use an unlimited amount. There is no issue.

    • DeniseC_3224043's avatar
      DeniseC_3224043
      SMARTY Pioneer
      06-04-2025

      Hi. The plan looks like it’s changed in my account now but still to check if it’s still working. It did say 40gb but now says unlimited so looks like they’ve changed it 

      • Linsey's avatar
        Linsey
        SMARTY Moderator
        07-04-2025

        Hi DeniseC_3224043 

        You're currently on unlimited data only.

        We haven't made any changes to your account. Just a heads up, tariff changes take effect at the next renewal, so they won't happen immediately.

        It looks like you're seeing how much data you've used.