Forum Discussion

PaulClea_474430's avatar
PaulClea_474430
SMARTY Pioneer
17-03-2024

Unable to make or recieve calls

Hi all

I am having great difficulty in making and receiving voice calls and texts are hit and miss as well

Smarty chat service asked me to reset my sim but that didn't work 

Any ideas would be welcome or do I need to try another provider 

 

 

 

 

 

 

 

 

 

 

 

 

4 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    03-05-2024

    PaulClea_474430 

    A. Check Coverage in your area

    B. Check Network Status for any local mast issues.

    C. Ensure that account dashboard shows active SIM and Smarty plan.

    D. Web chat with Support Team if you have tried the above and no reason showing for lack of service.

  • DanielD_1707217's avatar
    DanielD_1707217
    SMARTY Pioneer
    03-05-2024

    Same, try another provider.

    • MSF's avatar
      MSF
      SMARTY Guru
      03-05-2024

      DanielD_1707217  Please see my post earlier today - written to original post.