Forum Discussion
Unable to make calls
Smarty modified there network to 4G volte, my phone is compatible but i guess smarty are using a proprietary version that only works with specific phones. Basically smarty have not informed us then modified there network but kept taking the money.file a complaint, if they dont offer a full refund immediately then just ignore them and take the matter to the watchdog and once they rely you can file a small court claim, speak with citizens advice regarding them there service without informing customers and you'll be able to claim around £200-£300 in compensation.
*source My brother who's a county court solicitor*
DanielD_1707217 I think you may need to carefully read the T&C's. Smarty provide a sim but I don't think they guarantee that it will work in all phones.
Once you have followed their complaints process, you could take the matter to an ombudsman who may make a ruling (non-enforceable)
As far as taking the matter to the County Court Small Claims track, you would need to complete forms and pay a fee upfront (unless exempted by certain benefits - another form needed here). In any claim, you would need to show how you hade arrived at the sum you are claiming. You would be expected to also show how you had mitigated your losses. My experience as an Advice Manager for CitA is that the process can be very stressful and will take many months - probably better to change networks if things are so bad.
