Forum Discussion

Simone_2064666's avatar
Simone_2064666
SMARTY Maverick
08-03-2025

Unable to make calls and receive calls

Hi all,

It has been a while since I cannot make calls and receive calls. 

Send/receive text and data work fine. 

I tried on another phone, but nothing. 

What can it be? 

Thanks for your help 

 

6 Replies

  • SmartyTrousers's avatar
    SmartyTrousers
    SMARTY Centurion
    08-03-2025

    Simone_2064666 It may be that your phone isn't compatible with Smarty's 4G calling, see this page for more details (note that I don't think the list of incompatible devices on that page is exhaustive).

    • Simone_2064666's avatar
      Simone_2064666
      SMARTY Maverick
      08-03-2025

      Also, my phone is a Redmi Note 9 which is not listed and supports VoLTE/4G calls

      • SmartyTrousers's avatar
        SmartyTrousers
        SMARTY Centurion
        09-03-2025

        Simone_2064666 As I said, I don't think the list is exhaustive. Also, your phone supporting VoLTE doesn't necessarily mean it's compatible with Smarty's specific VoLTE configuration, unfortunately.

    • Simone_2064666's avatar
      Simone_2064666
      SMARTY Maverick
      08-03-2025

      Thanks for your reply. 

      I am not a caller, but I can say that I have been not able to make calls since last month. Additionally, last weekend I received a call regularly 

      • Rebekah_150's avatar
        Rebekah_150
        Team SMARTY
        09-03-2025

        Hi  Simone_2064666,

        I unfortunatly cannot access your plan on this platform and I will need to look into your account to get a definite answer. Our customer care team are on hand to help  https://smarty.co.uk/contact available daily from 8am – 8pm.