Forum Discussion

HCarterSmith's avatar
HCarterSmith
SMARTY Pioneer
23-04-2023
Solved

UK government emergency alert

I didn't get any alert today. I've got an S10 with OS 12 for Android. I've got the Emergency Alert Notification switched on in settings so i don't know why I and the rest of my family who also use Sm...
Network
  • George's avatar
    George
    24-04-2023

    Hi all,

    Following the emergency alerts test on Sunday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning (24th of April) our engineers deployed a fix meaning there will be no issue with future alerts.

PeterSm_1580201's avatar
PeterSm_1580201
SMARTY Commentator
23-04-2023

Hi, 

I didn't get the emergency alert. I have a pixel 6a pro with emergency alerts enabled.

Did anyone else not get it? My phone was on. My wife got an alert but she's on EE. 

Thanks

will6789's avatar
will6789
SMARTY Pioneer
23-04-2023

According to this twitter thread, the problem is that the Three network failed to repeat the alert over the full 20min period (like the other networks) and just sent it once meaning that the vast majority of devices didn't catch it.

  • JamesSmi_405477's avatar
    JamesSmi_405477
    SMARTY Maverick
    23-04-2023

    Sounds about right.. They didn't give the right instructions to the core network tech people in Mumbai.