Forum Discussion
Transferring numbers
I'm having the same problem as we speak. So infuriating. Especially when there's no phone number to call and vent ... A few people on here say 'raise a complaint', but how do you even do that? And would that listen? I'm starting to severely regret "moving" over.
GabrielP_542883 To raise a complaint: https://smarty.co.uk/complaints
The link appears at the bottom of the main web page along with T&C's and other legals.
Did you get a PAC code from your previous network, by texting 'PAC' to 65075 ?
Did you then activate your Smarty SIM card and buy a plan ?
Have you checked your Smarty dashboard, to ensure your SIM has been activated ?
When I joined Smarty from Voxi in early June, I got my PAC code from Voxi, gave it to Smarty after activating my new Smarty SIM and buying a plan. Text messages and emails from Smarty kept me informed every step of the way.
I gave Smarty my PAC code on a Friday, number successfully ported the following Monday, as expected (Number porting does not happen on weekends)
