Forum Discussion

Pyemania's avatar
Pyemania
SMARTY Pioneer
09-12-2022

Transferred number not receiving calls

I had a SMS at 1800 to say number transfer successful took a while for my old SIM to go offline. I can now call from my Smarty SIM on the new number. But I can't receive anything there call just terminates.

5 Replies

  • SteveBe_3173270's avatar
    SteveBe_3173270
    SMARTY Rookie
    12-02-2025

    Hi Pyemania - I'm having the same issue for a Sim I bought for my Mum. Was it resolved? Waiting to hear from Smarty.... Best wishes, Steve

    • MSF's avatar
      MSF
      SMARTY Guru
      12-02-2025

      SteveBe_3173270 The original post was in Dec. 2022. If your number shows correctly in your Account Dashboard, but your phone sends a different identity when it calls out, try a Network Reset within the Settings.

      • SteveBe_3173270's avatar
        SteveBe_3173270
        SMARTY Rookie
        12-02-2025

        HI Smarty Guru - thanks I've just been helped by Srikanth who has also mentioned the same thing about Network settings reset. It seems to have worked. Many thanks!! 

  • George's avatar
    George
    Team SMARTY
    10-12-2022

    Hi Pyemania sorry you are having this issue! Can you please contact our webchat team who can investigate this for you and get you fully up and running - the team are here 8am-8pm, 7 days a week.