Forum Discussion

BigEianP's avatar
BigEianP
SMARTY Rookie
04-08-2026

TRANSFER

I started my transfer 3 days ago, it said will take upto 2hrs, still not happen, still unable to use my phone other than on WiFi, starting to think I made a big mistake joining smartys, very disappointed,  if not complete today ill be canx the account and seeking compensation 

Poor service
Transfer delays
Transfer issues

1 Reply

  • GordonK_4213188's avatar
    GordonK_4213188
    SMARTY Commentator
    04-08-2026

    This is a community forum the people on here are customers looking to help each other not staff. When your talking about starting your transfer I'm assuming you mean using a PAC No to bring your phone No across to Smarty from your previous network.

    Can you see the state of your service on the dashboard when you log into the Smarty home page. Does it show a phone No on your account at the top right underneath the menu and if it does is this your old No or a different one ?

    If it does show the No your bringing across have you tried turning your phone off and on and what is the state of the Sim in your phones settings. I'm not familiar with I Phones but in Android if you're using a physical sim card Settings - Connections - Sim Manager should show your Sim with the phone No allotted to it. Also weather that Sim is set as the primary preference for calls text and data if your phone can hold more than one Sim. 

    If you want to contact Smarty staff directly go to the Contact Us Page  scroll down and under 'How To Get More Help' there is a button marked start a web chat. This enables you to start a web chat with a Smarty support agent between 8AM and 8PM. How long it takes to get through varies on staff availability and demand. Some people have had a wait but the one time I used it I got through quickly.