Forum Discussion

yuen's avatar
yuen
SMARTY Pioneer
12-12-2022
Solved

Transfer number to group plan

How do I transfer my old number to a group plan?

In the help page below, it shows one can select a group member to submit PAC for. But in my account setting as group owner, there is no such selection available.

https://help.smarty.co.uk/en/articles/1062823-transferring-my-number#3-enter-your-pac-to-start-your-transfer

Thanks!

Groups
  • Rebekah_150's avatar
    Rebekah_150
    13-12-2022

    Hey yuen, if you aren't being given the option when you got to Menu > Account settings > Your number. Please get in touch with our chat team and we can help make the switch for you https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    15-04-2023

    I think that the person who has the number would need to personally log into their account before they can submit the PAC code. In other words, I don't think that the Group leader can do it for them.

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    13-12-2022

    Hey yuen, if you aren't being given the option when you got to Menu > Account settings > Your number. Please get in touch with our chat team and we can help make the switch for you https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm

    • GaryCle_1992248's avatar
      GaryCle_1992248
      SMARTY Pioneer
      15-04-2023

      Hi I have two numbers on an old account that I wish to put on my new account but your advise says that’s impossible as he could not transfer old numbers to new accounts.