Forum Discussion
Told I'm out of data yet my plan renewed today!
Received an email from Smarty saying my plan (30GB for £10) auto renewed today but when I logged into Smarty just now it says I'm out of data! Plus when logged in things are dead slow only just managed to get here).
However it seems okay when I'm logging into my bank and other places (but a bit slow as work is being done on 03's network).
Anyway, hope it's better in the morning. I'm off to bed (to read a book - Mr Weston's Good Wine).
3 Replies
Spoke too soon! It's now working okay and better still, it seems to have auto renewed to 60GB for £10. How do i give a thumbs up kudos to Smarty?
It took me a couple of months to figure out how the auto renew works! There is nowhere in SMARTY Q&A is this process is explained properly.
On your anniversary date, your plan goes into pause until the payment is processed by SMARTY. It happens around midnight, but it can take several hours for systems to catch up and for the renewal to show on the dashboard. You can still use your phone, it’s just it looks like it hasn’t renewed due to the lag in processing it.
Yes, I was coming to the conclusion it must be something like that. Perhaps they're processing it all by hand!
