Forum Discussion
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Texting and International Mobile Number
Is there any way I can sort my Smarty SIM on my UK mobile so that I can send Texts back to a US mobile number? I am receiving messages but can't reply
You need to add some credit to your account. Texts to US numbers are chargeable.
Honestly, not super-impressed with this. The error returned is crazily vague, the link in it just goes to the account page and the resolution was far too hard to find.
ChrisKempt The original post involves the OP trying to send a text to an INTERNATIONAL number. As that isn't included in any smarty plan, you need to add credit as an add on to pay for it. The cost of this type of call/text is given in the Price Guide.
If you are struggling to add credit to your account, have you tried the web page rather than the app? If there is still a problem, then you would need a web chat with the Support team so that they can check your account.
