Ive asked to keep my old number but when i text out to people its using the new sim card number i was sent. Can anyone help. Is there a contact number for help thanks.

Timmy1974 Your phone is 'remembering the first number that was on the sim.You may be able to change the number within your Settings on the phone. If not, then a Network Reset in Settings should do it.There is no contact number for help (Smarty would probably give you similar advice anyway). All contact with Smarty Support is via web chat initially - this keeps costs down.

No problem is ongoing. It is a brand new phone. And a brand new sim card.

Timmy1974 What I meant was that your phone is 'seeing' the original number allocated to the sim upon activation. A Network Reset usually corrects this.

Hi when i go on RCS Settings its showing the number what came with the new sim card. Not my number i asked to be transported. I cant show a screenshot sorry.

Timmy1974 So, I've suggested a Network Reset (twice).....or contact Smarty Support via web chat - has either of those worked for you?

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15 Replies

MSF
SMARTY Guru
14-09-2025
Timmy1974 Your phone is 'remembering the first number that was on the sim.
You may be able to change the number within your Settings on the phone. If not, then a Network Reset in Settings should do it.
There is no contact number for help (Smarty would probably give you similar advice anyway). All contact with Smarty Support is via web chat initially - this keeps costs down.
- Timmy1974
  SMARTY Pioneer
  17-09-2025
  No problem is ongoing. It is a brand new phone. And a brand new sim card.
  - MSF
    SMARTY Guru
    17-09-2025
    Timmy1974 What I meant was that your phone is 'seeing' the original number allocated to the sim upon activation. A Network Reset usually corrects this.

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