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Dean_3379195's avatar
Dean_3379195
SMARTY Pioneer
20-05-2025

Text message not working

Hello 

Im new my mobile number was transferred from 02 to smarty a couple of days ago.

It seemed to work find and i can receive phone calls, but I've realised that I'm not receiving any text messages that are sent.  I upgraded to google messages I have check but it’s the Smarty Sim number that appears in text messages not my transfer number I only realised when friends and family sent me text asking why I’m using two numbers but I’m not. I’m turn my phone off and on nothing changes I've never received text only from the smarty number not my number I need help

Does anyone know how I get this fixed?

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    21-05-2025

    Dean_3379195  Worth trying a Network Reset in your phone Settings first. The phone may have simply 'remembered' the first sim number and not changed to your ported number.