Forum Discussion

KevinRe_1621038's avatar
KevinRe_1621038
SMARTY Pioneer
02-03-2025

TCL smart phone and Smarty PAYG Sim - can't make or take phone calls

I have my TCL20r5G smart phone which i use as a phone only infrequently. But I found it has stopped allowing me to make  (or receive) phone calls. I gone through all the Settings but can't find any...
KevinRe_1621038's avatar
KevinRe_1621038
SMARTY Pioneer
03-03-2025

UPDATE: Used the Network Checker and guess what: 

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here.

Can't Smarty message customers that are in areas with "temporary" disruptions? 

I don't consider it acceptable to just be cut off without some notification from all but Emergency calls.

  • MSF's avatar
    MSF
    SMARTY Guru
    03-03-2025

    KevinRe_1621038  How will Smarty know which customers are in the ‘area’?

    They cannot send out an sms as the mast is down. Also, it may take a while before they discover that the mast is down - don’t forget that they don’t own the masts.

    Does your landline company inform you by some means if service is down?

    Unfortunately, equipment failures will just happen from time to time.