Forum Discussion
Sudden slow wifi
Thank you for replying to me. The reason for getting another sim and router is not because the first one did not cover the house but is because we live in a rural area and the wifi is not strong so is two of us and we wanted one system each to do our work at the same time without affecting one another. However, now I shut down the latest router and sim but the previous one is still working slow and I have no idea how to bring it back to its previous speed. Do you suggest to change the frequency even in this case? Will it help?
Really thank you for your support is really appreciated. I tried different places but is no difference and I also think that being in the middle of the north pennines there aren’t many mast to connect to….I checked the smarty service in the area and it appears to be in full working order. Then I did a wifi service diagnostic which shows an ok service for this wifi with a slow ping and little intereference which appears to not be an issue….so I do not have a clue of how to sort this out…I will start working soon and all I really need is for it to have enough capacity to allow me to have my clients sessions as I am a therapist and this is priority number one as you can imagine….will find out soon enough…
Riccard_2393905 If you are relying on this service for a business connection, this may prove ineffective and cannot replace broadband. Smarty also mention in T&C's that it is for non-commercial use nd so you will unfortunately not be able to raise a complaint on that basis.
I have used smarty for almost two years for my work and it has been good, if sometimes a little slow, as long as I am careful to not use other devices meanwhile am working. It is interesting that you are assuming I raised those points as I might wish to make a complaint when is actually not my intention. I have chosen myself to try and use another sim card. It is not all about money. I come here to look for support which I got from another user who has been useful and kind to share their knowledge with me. I am grateful for it as it is rare those days to be able to get support when there is nothing material in return as your comment clearly reinforced…
Riccard_2393905 I think that you may be missing the point here.
I mentioned commercial use as I thought that you might choose to complain to Smarty in similar terms as those you mentioned in your post. This probably would have led them to point out that commercial use is not covered in T&C's.
It seems to me that another person on the forum pointed out to you exactly what you had discovered, while giving a technical explanation. I find it interesting that this has been helpful, given that you said you did not have a clue how to sort it out and it looks like it may be outwith your control.
I have been on this forum for some while now an helped very many people it seems, judging by the overall responses at any rate. You found it less helpful, which just goes to show that you can't help all of the people all of the time.
Possibly you may find another network that can provide more reliable speeds, but that seems unlikely given your connection. As I tried to advise, broadband may be your best (or maybe only) option.
I won't post on this thread again.
Riccard_2393905 No problem 🙂
Ah yes, in an area like that the chances are you may only be within range of one mast anyway.
It is normal for the ping to be quite high on a mobile network, and in my experience, particularly on Three's network. Around 50ms is ok.. if it's in the hundreds then that would indicate that your local mast is under a heavy load and you're probably going to struggle with lag on your client sessions.
Assuming your sessions are audio and video, and that the ping isn't too high, I'd have thought just a few Mb/s (say 3Mb/s) download and upload speed should be more than sufficient for it to work.
