Forum Discussion

Lawrenc_2000653's avatar
Lawrenc_2000653
SMARTY Pioneer
02-05-2023

Still waiting on old number porting over

How long should you wait on your old number porting over from Vodafone? It was supposed to happen on the 24th April and I'm still waiting? I keep getting told its Vodafone's end something to do with their files? Any suggestions?

Porting

3 Replies

  • Richard_2113022's avatar
    Richard_2113022
    SMARTY Pioneer
    29-06-2023

    Hi, i have been waiting 10 days now, did yours get resolved?

  • Linsey's avatar
    Linsey
    SMARTY Moderator
    02-05-2023

    Hey - sounds like what we call a 'split port'. Basically, there are files within your number, and if your previous provider does not release all of these files, it will leave you with partial services. As a result, SMARTY would need to directly reach out to the provider, in your case Vodafone, and request that the missing files be released. I hope that makes sense.

    However, as MSF said, we can't access your account over this platform so, keep in touch with our support team for further updates. 

  • MSF's avatar
    MSF
    SMARTY Guru
    02-05-2023

    Lawrenc_2000653 Unfortunately, Forum members cannot check your account and so you will need to web chat with Support Team so that they can investigate this for you.

    Good luck!