Forum Discussion
Smarty to Smarty calls dropping
Can anyone help? My husband and I both just switched to Smarty. He's just got a new refurb phone and installed his Smarty sim, so we're not sure if the problem is his phone or Smarty network, but basically we frequently can't call each other. Sometimes there is no ring tone at all and we get each other's voicemail, and sometimes it rings but goes to voicemail, but neither of us have any missed call reports.
I am disabled and bedbound so need to be able to get through to him as he's my carer, so this is really quite stresseful. Is anyone else having this problem?
10 Replies
Honestly, I don't know, today, for example everything is fine. Problems are like a lottery with the option to call. If the problem persists I will have to change the network and I have been really happy with Smarty's services so far....
Hi every I had same issue a can't make call only contact on WhatsApp by call. 5g or 4g stable connection but unable to make any calls
Yes it's been good in last 2 years
At the end of December last year the problems started. No possibility of outgoing and incoming calls. We have 4 different phones and SIM cards in the family and everyone has the same problem. Resetting the phones and reconfiguring them does not help.
I have a similar problem. I dial a number but there is total silence, no ring tone. Nothing. Dialling the number on another phone and asking if they had had a previous call, I find that it hadn’t called.
Have a look at this article https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty
Make sure your network settings are set up correctly. It might also be your location so have a look at the coverage checker https://smarty.co.uk/coverage-checker/ and network status https://smarty.co.uk/network-status-checker/ in case there is any ongoing coverage work.
