Forum Discussion
Smarty customer service phone number
Nattine_1132772 There is no such number. Smarty keeps costs low by being an online-only service.
You can start a web chat with Smarty support if you need their assistance.
Nattine_1132772 There is no such number. Contact is via web chat or email and this is done to keep costs down.
Very often, you can get help here or via the help pages on smarty website, unless it is a direct account query when only smarty staff can access the accounts.
Nattine_1132772 There is no such number. Contact is via web chat or email and this is done to keep costs down.
Very often, you can get help here or via the help pages on smarty website, unless it is a direct account query when only smarty staff can access the accounts.
Unfortunately if one has no Internet service because Three has "issues" then online webchat is unavailable as an option.
Brendan_1816421 With the greatest respect, if you can post here then you can enter web chat with Smarty from the website.
There seems confusion over 0345 calls which I’m unable to make. Any confirmation of this is helpful, thanks
Stephen_2006564 01, 02 and 03 calls to UK numbers are included in the Smarty plan.
Occasionally they don't connect and I think this is due to too many 'hops' - mobile to landline to internet telephony. When this has happened to me, I try again a little later and have been successful.
Perhaps I should have mentioned that it has taken 3 days for me to post a response because I had no signal. Even now I have only 2 bars showing wavering to 1. Smarty webchat keeps cutting out before I can get to chat with the operator. Three is texting me because my phone is so poor and calls are frequently not connecting. It's very unfortunate that SMARTY also uses Three so I'm suffering a double whammy as it were. I expect some kind of response/ explanation from SMARTY. Just because Three has texted an apology doesn't remove the responsibility.
Brendan_1816421 How would Smarty know that you are not getting service (other than when you tell them)? They will not know exactly which mast you are connecting to as you could be travelling between different masts e.g. home to work.
I presume that Three are responding to a recorded complaint, but you have not been able to lodge the with Smarty as yet. May I suggest an email instead of web chat if it won't work? team@support.smarty.co.uk
